Privacy Policy

Last updated: April 19, 2026

1. Who We Are

Collision Safety Consultants of Indiana ("CSC Indiana," "we," "us," or "our") operates the website collision-help.org. We provide independent auto appraisal and claims consulting services to vehicle owners throughout Indiana.

2. Information We Collect

Information you provide directly

When you use our contact form, request an appraisal, or communicate with us, we may collect:

• Name, email address, and phone number
• Vehicle information (year, make, model, VIN, mileage)
• Details about your claim or insurance dispute
• Documents you upload, such as repair estimates, photos, and insurance correspondence

Information collected automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent, and referring URL
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide appraisal quotes
• Perform appraisal and consulting services you have engaged us for
• Communicate with you about your case or our services
• Improve our website and user experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information only in the following circumstances:

• With your consent — for example, when submitting an appraisal report to an insurance carrier on your behalf
• Service providers — such as our website hosting provider (Netlify) and email service, who process data on our behalf
• Legal requirements — when required by law, subpoena, or court order
• CSC National Network — we may consult with other Collision Safety Consultants affiliates for peer review purposes; no personal client data is shared without your consent

5. Cookies & Tracking

Our website may use cookies and similar technologies to understand how visitors interact with our site. These are small files stored on your device. You can control cookies through your browser settings. Disabling cookies will not affect your ability to contact us or use our services.

We may use third-party analytics services (such as Google Analytics) to help us understand website traffic and usage patterns. These services may collect information about your use of our website using cookies.

6. Data Security

We take reasonable measures to protect the information you provide from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Documents and case files related to your appraisal are stored securely and retained only for as long as necessary to fulfill our professional obligations and comply with applicable record-keeping requirements.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of any marketing communications

To exercise any of these rights, contact us using the information in Section 9.

8. Third-Party Links

Our website may contain links to third-party websites (such as CollisionSafetyConsultants.com or news sources referenced in our blog). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies independently.

9. Contact Us

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.